What every manager should know about quality
著者
書誌事項
What every manager should know about quality
M. Dekker , ASQC Quality Press, c1991
- acid-free paper
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注記
Includes bibliographical references (p. 225-228) and index
内容説明・目次
内容説明
"Offers an accessible account of quality control and features forms, worksheets, and step-by-step procedures that simplify statistical process control - showing how to build a business that will thrive in today's economy. "
目次
Preface, 1. Basic Concepts of Quality Control, 2. Vendor Quality Assurance, 3. Human Resources and Quality, 4. Quality Organization and Management, 5. Quality Information Systems, 6. Probability and Statistics for Quality Control, 7. Statistical Process Control, 8. New Quality Technologies, 9. The Modern Approach to Quality Management, 10. The Malcolm Baldrige National Quality Award, 11. Total Quality Management, Appendix, References, Index
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