The Baldrige quality system : the do-it-yourself way to transform your business

著者

• George, Stephen

書誌事項

The Baldrige quality system : the do-it-yourself way to transform your business

Stephen George

J. Wiley & Sons, c1992

注記

Includes index

内容説明・目次

内容説明

This guide demonstrates how the use of the Baldridge quality control system can help businesses grasp the elusive concepts of quality improvement. It demonstrates how to use the Baldridge application process to enhance the performance of any organization.

目次

• THE BALDRIDGE SYSTEM
• The Baldrige Do-It-Yourself Kit
• Improving Your Quality System
• An American Quality System
• THE BALDRIDGE CATEGORIES
• Leadership
• Information and Analysis
• Strategic Quality Planning
• Human Resource Development and Management
• Management of Process Quality and Quality and Operational Results
• Customer Focus and Satisfaction
• A BALDRIDGE SELF-ASSESSMENT
• Do-It-Yourself Quality Assessment
• Using the Assessment to Improve
• Applying to Improve
• THE BALDRIDGE APPLICATION PROCESS
• Organizing to Apply
• Creating the Application
• Acting on the Application
• Winning the Baldrige Award
• Baldriging Into the Future
• Appendices.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA21589268
• ISBN:
  • 0471557986
• LCCN: 92008636
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xii, 308 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HD62.15
  • DC20 : 658.5/62
• 件名:
  • LCSH : Malcolm Baldrige National Quality Award
  • LCSH : Total quality management -- United States