Total quality management in human service organizations

著者

• Martin, Lawrence L.

書誌事項

Total quality management in human service organizations

Lawrence L. Martin

（Sage human services guides, v. 67）

Sage Publications, c1993

• :hard
• :pbk.

注記

"Published in cooperation with the University of Michigan School of Social Work."

Includes bibliographical references (p. 104-107)

内容説明・目次

内容説明

Now that business, government, and other fields are embracing Total Quality Management (TQM) as their management philosphy, TQM may also hold the solution for problems that exist in human services organizations today. After a brief history of TQM, the author discusses the philosophy of management, quality as an organizational goal, the challenges of determining an organization's customers, and collecting and using customer quality data. He also describes how to achieve quality improvement through teamwork and shows how to use brainstorming, cause and effect diagrams, check sheets, and pareto analysis. Among the other topics examined are contractor involvement, training top management personnel, training middle managers and staff, and selecting an implementation strategy. All the examples used in this volume are drawn from the fields of public administration, gerontology, public health, and management of nonprofit organizations. Total Quality Management in Human Service Organizations is a good "backgrounder" for human service administrators and organizations prior to undergoing a more detailed agency discussion of, or training in, TQM. It is also of great value to students and faculty in social work administration programs who are interested in the basics of TQM.

目次

Quality Management The New Managerial Wave What is Total Quality Management (TQM)? TQM as a Philosophy of Management Quality as an Organizational Goal Collecting and Using Customer Quality Data Understanding and Controlling Variation Continuous Quality Improvement Through Teamwork Top Management Commitment Contractor Involvement A Plan for Implementing TQM

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA21602297
• ISBN:
  • 0803949499
  • 0803949502
• LCCN: 93002580
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Newbury Park, Calif.
• ページ数/冊数: ix, 109 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HV95
  • DC20 : 361/.0068/5
• 件名:
  • LCSH : Human services -- United States -- Management
  • LCSH : Total quality management -- United States
• 親書誌ID:
  • BA01017385