Service management for competitive advantage

Author(s)

• Fitzsimmons, James A.
• Fitzsimmons, Mona J.

Bibliographic Information

Service management for competitive advantage

James A. Fitzsimmons and Mona J. Fitzsimmons

（McGraw-Hill series in management）

McGraw-Hill, c1994

Note

Includes bibliographical references and indexes

Details

• NCID: BA21624041
• ISBN:
  • 0070212171
• LCCN: 93035762
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York ; Tokyo
• Pages/Volumes: xviii, 462 p.
• Size: 25 cm
• Classification:
  • LCC : HD9980.5
  • DC20 : 658
• Subject Headings:
  • LCSH : Service industries -- Management
• Parent Bibliography ID:
  • BA00380040