CiNii 図書 - Through the patient's eyes : understanding and promoting patient-centered care

Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

Preface The Editors Other Contributors 1 Introduction: Medicine and Health from the Patient's Perspective 1 2 Treating Patients as Individuals 19 3 Coordinating Care and Integrating Services 45 4 Overcoming the Barrier of Words 72 5 Innovations in Patient-Centered Education 96 6 Enhancing Physical Comfort 119 7 Providing Effective Emotional Support 154 8 Involving and Supporting Family and Friends 178 9 Facilitating the Transition Out of the Hospital 204 10 Culture, Leadership, and Service in the Patient-Centered Hospital 227 11 Promoting the Doctor's Involvement in Care 260 12 Rebuilding Public Trust and Confidence 280 Afterword 299 Name Index 301 Subject Index 311

巻冊次: : alk. paper ISBN 9781555425449

内容説明

In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. The authors show how, by bringing the patient's perspective to the design and delivery of health serices, providers can improve their ability to meet patient's needs and enhance the quality of care. New and important research conducted by the Picker/Commonwealth Program for Patient-Centered Care is described and used throughout the book.

1. Introduction: Medicine and Health from the Patient's Perspective(Margaret Gerteis, Susan Edgman-Levitan, Jennifer Daley, Thomas L. Delbanco). Part One: The Dimensions of Patient-Centered Care. 2. Treating Patients as Individuals(Kimberly D. Allshouse). 3. Coordinating Care and Integrating Services(Margaret Gerteis). 4. Overcoming the Barrier of Words(Jennifer Daley). 5. Innovations in Patient-Centered Education(Beth Ellers). 6. Enhancing Physical Comfort(Janice D. Walker). 7. Providing Effective Emotional Support(Susan Edgman-Levitan). 8. Involving and Supporting Family and FriAnds(Beth Ellers). 9. Facilitating the Transition Out of the Hospital(Beth Ellers, Janice D. Walker). Part Two: Promoting a Patient-Centered Health Care Environment. 10. Culture, Leadership, and Service in the Patient-Centered Hospital(Margaret Gerteis, Marc J. Roberts). 11. Promoting the Doctor's Involvement in Care(Thomas L. Delbanco). 12. Rebuilding Public Trust and Confidence(Thomas W. Moloney, Barbara Paul).

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Through the patient's eyes : understanding and promoting patient-centered care

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