The Baldrige : what it is, how it's won, how to use it to improve quality in your company
著者
書誌事項
The Baldrige : what it is, how it's won, how to use it to improve quality in your company
McGraw-Hill, c1992
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注記
Includes bibliographical references (p. 273-277) and index
収録内容
- The background to Baldrige
- The Baldrige era
- Navigating Baldrige
- The Baldrige assessment process
- The Baldrige scoring and evaluation process
- The Baldrige structure
- The first pillar : leadership
- The second pillar : information and analysis
- The third pillar : strategic quality planning
- The fourth pillar : human resource development and management
- The fifth pillar : management of process quality
- The sixth pillar : quality and operational results
- The seventh pillar : customer focus and satisfaction
- The future of Baldrige
- Executive exercises
- Baldrige resources
- Community, state, industry-specific, and national quality awards
内容説明・目次
内容説明
The Malcolm Baldrige National Quality Award has captured the imagination of corporate America even while it has ignited considerable controversy. While the quality movement began modestly over 70 years ago, quality has now become a critical issue for thousands of companies. The Baldrige Award has become a valued and sought-after symbol of commitment and excellence in achieving the highest quality standards. This book describes how to apply for "The Baldrige", complete with inside information on how applications are screened, finalists chosen, on-site verification processes undertaken, and finally, how winners are selected. It also shows managers how to implement a seven-step process for making "The Baldridge" quest the centrepiece of a continuous improvement strategy. The book also looks at who the winners have been in the three years since the award's inception and how each did it. The text also provides a glossary of common quality terms and an overview of state and international awards that can be used as dress rehearsals for "The Baldrige" or to keep the quality edge.
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