The trust factor : liberating profits and restoring corporate vitality
著者
書誌事項
The trust factor : liberating profits and restoring corporate vitality
McGraw-Hill, c1994
- alk. paper
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注記
Includes index
内容説明・目次
内容説明
Mistrust, argues John O. Whitney, forments meddling corporate bureaucracies that police even the most trivial transactions - squelching innovation and dragging down revenues with crippling administrative overhead. It discourages sales from talking to marketing, marketing to manufacturing, or manufacturing to design. (Or any of them talking to customers of suppliers.) And it provokes harassed managers to endlessly massage their budget and forecast numbers...and their superiors to doubt the results they submit.
目次
Introduction.Trust and the Bottom Line.Trust and Mistrust.Part I: Rewards, Measurements, and Controls.Walking Our Talk.Man Lives By Bread Alone - and Other Flawed Paradigms.Comprehensive Compensation.Measurements.The Psychology of Controls.Part II: Trust and Competence.The Permeable Organization Structure.Interactive Processes.Competence and Constant Improvement of Individuals.Conclusion: The Trust Factor: From Theory to Practice.
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