Completeness : quality for the 21st century

Author(s)

• Crosby, Philip B.

Bibliographic Information

Completeness : quality for the 21st century

Philip B. Crosby

Dutton, 1992

Note

Includes index

Contents of Works

• Completeness and the centurion
• The principles of completeness
• The successful employee
• The successful customer
• The successful supplier
• The completeness grid
• The "my way" management
• The age of the centurion
• Making the principles of completeness fit : reality and shoefast
• Reality and quality
• The life of the centurion : communicating
• The life of the centurion : educating management
• The life of the centurion : "nonprofit" policy
• Practicing completeness : the situation
• Practicing completeness : the product
• Completeness in personal life
• The centurion career

Details

• NCID: BA2179909X
• ISBN:
  • 0525934758
• LCCN: 91046275
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: xix, 251 p.
• Size: 23 cm
• Classification:
  • LCC : HD62.15
  • DC20 : 658.5/62
• Subject Headings:
  • LCSH : Total quality management