Outstanding customer service : implementing the best ideas from around the world
著者
書誌事項
Outstanding customer service : implementing the best ideas from around the world
Irwin Professional Pub., c1994
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注記
"Orignally published as Customer service and support: implementing effective strategies by Pitman ... "
Includes bibliographical references and index
内容説明・目次
内容説明
The customer of the 1990s demands excellent service and only the organizations that provide top quality service will survive. In addition, service is often one of the few areas in which companies can gain a significant competitive advantage. This guide shows readers--in detail--how to review and implement a service strategy for customer support. Based on extensive research and consulting experience, the authors include case examples from around the world.
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