Total quality in healthcare : from theory to practice
著者
書誌事項
Total quality in healthcare : from theory to practice
（Jossey-Bass health series）
Jossey-Bass Publishers, c1993
1st ed
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注記
Includes bibiliographical references (p. 583-598) and index
内容説明・目次
内容説明
Using TQM Strategies A major contribution . . . an authoritative, comprehensive overview of health care TQM accessible to executives and practitioners alike. --Glenn Laffel, editor, Quality Management in Health Care
Drawing on the lessons they learned in their own hospital, the authors show you how to utilize the philosophy of continuous improvement in all business and clinical functions, employ teams for problem solving, and continually strive to meet and exceed customer needs. The authors provide guidance for realizing broad-scale organizational change, and describe how to improve speed, efficiency, and cost-effectiveness in a hospital environment.
「Nielsen BookData」 より
