Business communication : ten steps to success
著者
書誌事項
Business communication : ten steps to success
(English for business success series)
Addison-Wesley, c1993
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内容説明・目次
内容説明
This work provides intermediate students with the language and personal skills that will help them interact effectively with colleagues in the workplace. Illustrated case studies aid students in comparing interpersonal styles and analyzing their own style. An answer key is also included.
目次
Step 1 Be Positive
Case Studies
Making a Bad Impression
Making a Good Impression
Personal Success Skills
Greeting People Positively
Using Positive Body Language
Understanding Cultural Differences
Language Skills
Recognizing Positive and Negative Statements
Interpreting Body Language
Step 2 Be Thoughtful
Case Studies
Losing a Potential Customer
Impressing a Potential Customer
Personal Success Skills
Introducing Yourself
Remembering Names
Language Skills
Recognizing Question Types
Reading Follow-up Letters
Writing Follow-up Letters
Step 3 Be a Team Player
Case Studies
Making New Colleagues Feel Uneasy
Making New Colleagues Feel Welcome
Personal Success Skills
Being Aware of the Corporate Structure
Learning What Your Colleagues Do
Language Skills
Using Articles a and the Correctly
Recognizing Prepositions
Reading a Company Directory
Writing Thank-you Notes
Step 4 Be Interested
Case Studies
Having an Unsuccessful Conversation
Having a Successful Conversation
Personal Success Skills
Making Introductions
Offering Personal Information
Finding Something in Common
Language Skills
Recognizing Question Types
Combining Sentences
Reading a Newspaper index
Writing Follow-up Notes
Step 5 Be Organized
Case Studies
Being Disorganized
Making an Appointment and Setting an Agenda
Personal Success Skills
Keeping a Calendar
Suggesting Alternatives
Being Concise
Language Skills
Using Time Expressions
Reading a Timeline
Writing "To Do" Lists
Step 6 Be Punctual
Case Studies
Arriving Late for an Appointment
Arriving Early for an Appointment
Personal Success Skills
Arriving Ahead of Schedule
Apologizing for Being Late
Accepting Apologies
Language Skills
Using the Past Tense
Reading Invitations
Writing an Apology
Step 7 Be Prepared
Case Studies
Giving an Unprepared Presentation
Giving a Prepared Presentation
Personal Success Skills
Being Prepared
Giving Sufficient Details
Asking the Right Questions
Language Skills
Reading Graphs and Charts
Proofreading Carefully
Recognizing Infinitives
Reading for Details
Writing with Details
Step 8 Be Polite
Case Studies
Being Impolite on the Phone
Being Polite on the Phone
Personal Success Skills
Identifying Yourself
Stating Your Purpose
Using Polite Expressions
Suggesting Alternatives
Language Skills
Expressing Appreciation
Reading Telephone Messages
Writing Telephone Messages
Step 9 Be Patient
Case Studies
Giving Negative Feedback
Giving Positive Feedback
Personal Success Skills
Giving Positive Suggestions
Making Positive Comments
Making Polite Requests
Language Skills
Using This and There as Subjects
Using the Passive Voice
Reading Instructions
Using Should
Writing Polite Requests
Step 10 Be Loyal
Case Studies
Not Sharing the Credit
Sharing the Credit
Personal Success Skills
Sharing the Credit
Working Beyond Your Job Description
Sharing Responsibility
Language Skills
Using We, Us, and Our
Assigning Tasks
Reading a Letter of Congratulations
Writing a Thank You Letter
Answer Key
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