Care sector quality : a training manual incorporating BS 5750
著者
書誌事項
Care sector quality : a training manual incorporating BS 5750
Longman, c1994
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注記
In ring-binder
On cover: Social services training manual
内容説明・目次
内容説明
This is a complete in-house training package designed to help care managers apply quality assurance standards to their own particular needs and circumstances. All the material has been specifically designed for practitioners and trainers in the social care sector, and there is a focus on winning the commitment and motivation of staff. The material is relevant to trainers and managers in social services, health authorities and trusts, voluntary and private sector organizations, as well as those managing nursing homes, residential homes and domicilary care services.
目次
- What are TQM and quality assurance
- developing and communicating a vision
- defining the clients' requirements
- defining the process
- documenting procedures
- introduction to internal auditing
- specific procedures
- BS750/ISO 9000
- quality systems
- QA within TQM
- planning a quality assurance programme.
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