TQManager : a practical guide for managing in a total quality organization

Author(s)

• Schmidt, Warren H.
• Finnigan, Jerome P.

Bibliographic Information

TQManager : a practical guide for managing in a total quality organization

Warren H. Schmidt, Jerome P. Finnigan

（The Jossey-Bass management series）

Jossey-Bass, c1993

Other Title

Top quality manager

Total quality manager

Note

Includes bibliographical references (p. 185-187) and index

Description and Table of Contents

Description

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.

Table of Contents

Part One: What You Need to Know About TQM 1. Understanding the Concept 2. Recognizing the Challenges Part Two: Mastering the Five Key Competencies of TQManagement 3. One: Developing Relationships of Openness and Trust 4. Building Collaboration and Teamwork 5. Three: Managing by Fact 6. Four: Supporting Results Through Recognition and Rewards 7. Five: Creating a Learning and Continuously ImprovingOrganization Part Three: Sharpening Your TQManagement Skills 8. Getting and Using Feedback About Yourself 9. Resources for TQManagers Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About

by "Nielsen BookData"

Details

• NCID: BA23206654
• ISBN:
  • 1555425593
• LCCN: 93004588
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: San Francisco
• Pages/Volumes: xv, 196 p.
• Size: 24 cm
• Classification:
  • LCC : HD62.15
  • DC20 : 658.5/62
• Subject Headings:
  • LCSH : Total quality management
• Parent Bibliography ID:
  • BA00116847