TQManager : a practical guide for managing in a total quality organization
著者
書誌事項
TQManager : a practical guide for managing in a total quality organization
（The Jossey-Bass management series）
Jossey-Bass, c1993
- タイトル別名
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Top quality manager
Total quality manager
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注記
Includes bibliographical references (p. 185-187) and index
内容説明・目次
内容説明
A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.
目次
Part One: What You Need to Know About TQM
1. Understanding the Concept
2. Recognizing the Challenges
Part Two: Mastering the Five Key Competencies of TQManagement
3. One: Developing Relationships of Openness and Trust
4. Building Collaboration and Teamwork
5. Three: Managing by Fact
6. Four: Supporting Results Through Recognition and Rewards
7. Five: Creating a Learning and Continuously ImprovingOrganization
Part Three: Sharpening Your TQManagement Skills
8. Getting and Using Feedback About Yourself
9. Resources for TQManagers
Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About
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