TQManager : a practical guide for managing in a total quality organization
Author(s)
Bibliographic Information
TQManager : a practical guide for managing in a total quality organization
(The Jossey-Bass management series)
Jossey-Bass, c1993
- Other Title
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Top quality manager
Total quality manager
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Note
Includes bibliographical references (p. 185-187) and index
Description and Table of Contents
Description
A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.
Table of Contents
Part One: What You Need to Know About TQM
1. Understanding the Concept
2. Recognizing the Challenges
Part Two: Mastering the Five Key Competencies of TQManagement
3. One: Developing Relationships of Openness and Trust
4. Building Collaboration and Teamwork
5. Three: Managing by Fact
6. Four: Supporting Results Through Recognition and Rewards
7. Five: Creating a Learning and Continuously ImprovingOrganization
Part Three: Sharpening Your TQManagement Skills
8. Getting and Using Feedback About Yourself
9. Resources for TQManagers
Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About
by "Nielsen BookData"