TQManager : a practical guide for managing in a total quality organization

書誌事項

TQManager : a practical guide for managing in a total quality organization

Warren H. Schmidt, Jerome P. Finnigan

(The Jossey-Bass management series)

Jossey-Bass, c1993

タイトル別名

Top quality manager

Total quality manager

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注記

Includes bibliographical references (p. 185-187) and index

内容説明・目次

内容説明

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.

目次

Part One: What You Need to Know About TQM 1. Understanding the Concept 2. Recognizing the Challenges Part Two: Mastering the Five Key Competencies of TQManagement 3. One: Developing Relationships of Openness and Trust 4. Building Collaboration and Teamwork 5. Three: Managing by Fact 6. Four: Supporting Results Through Recognition and Rewards 7. Five: Creating a Learning and Continuously ImprovingOrganization Part Three: Sharpening Your TQManagement Skills 8. Getting and Using Feedback About Yourself 9. Resources for TQManagers Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About

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詳細情報

  • NII書誌ID(NCID)
    BA23206654
  • ISBN
    • 1555425593
  • LCCN
    93004588
  • 出版国コード
    us
  • タイトル言語コード
    eng
  • 本文言語コード
    eng
  • 出版地
    San Francisco
  • ページ数/冊数
    xv, 196 p.
  • 大きさ
    24 cm
  • 分類
  • 件名
  • 親書誌ID
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