Blueprints for service quality : the Federal Express approach

著者

• American Management Association. AMA Membership Publications Division

書誌事項

Blueprints for service quality : the Federal Express approach

（AMA management briefing）

AMA Membership Publications Division, American Management Association, c1991

詳細情報

• NII書誌ID(NCID): BA2341307X
• ISBN:
  • 0814423477
• LCCN: 91026676
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: 81 p.
• 大きさ: 22 cm
• 分類:
  • LCC : HE5903.F435
  • DC20 : 388/.044/06573
• 件名:
  • LCSH : Federal Express Corporation Management
  • LCSH : Express service -- United States -- Quality control
  • LCSH : Express service -- United States -- Employees
• 親書誌ID:
  • BA03700363