Blueprints for service quality : the Federal Express approach

Author(s)

• American Management Association. AMA Membership Publications Division

Bibliographic Information

Blueprints for service quality : the Federal Express approach

（AMA management briefing）

AMA Membership Publications Division, American Management Association, c1991

• NCID: BA2341307X
• ISBN:
  • 0814423477
• LCCN: 91026676
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: 81 p.
• Size: 22 cm
• Classification:
  • LCC : HE5903.F435
  • DC20 : 388/.044/06573
• Subject Headings:
  • LCSH : Federal Express Corporation Management
  • LCSH : Express service -- United States -- Quality control
  • LCSH : Express service -- United States -- Employees
• Parent Bibliography ID:
  • BA03700363