The public sector management handbook
著者
書誌事項
The public sector management handbook
Longman, c1994
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注記
Includes bibliographical references
内容説明・目次
内容説明
A practical guide for those working in all service based, non-profit orientated public sector departments. It outlines the changing skills required of public sector managers and covers such areas as: *business planning *information technology *human resources *quality *performance management *financial management techniques *purchasing of service contracts
目次
- Part 1: the context - understanding public sector organizations
- the role and values of the public sector. Part 2: planning to get it right - identifying power and influence
- working for equality of opportunity and access
- the role of marketing and business planning
- developing new services. Part 3: delivering the services
- ensuring quality of service
- purchase of service contracting
- managing performance
- managing finance
- making information technology work for you
- managing people during times of change.
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