書誌事項

Services marketing

Christopher H. Lovelock

(The Prentice-Hall series in marketing)

Prentice-Hall International, c1991

2nd ed, Prentice Hall International Editions

タイトル別名

Services marketing : text, cases, and readings

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注記

Includes bibliography and index

内容説明・目次

内容説明

This work on services marketing, incorporating text, cases and readings, aims to show how to develop marketing strategies for more effective competition in different types of service businesses. Emphasizing the link between analysis, planning and implementation, it contains classroom-tested cases and suggests a variety of approaches.

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