Synchroservice! : the innovative way to build a dynasty of customers

著者

• Schonberger, Richard
• Knod, Edward M.

書誌事項

Synchroservice! : the innovative way to build a dynasty of customers

Richard J. Schonberger and Edward M. Knod, Jr

Irwin, c1994

注記

Includes bibliographies and index

内容説明・目次

内容説明

Synchro service--an organization-wide commitment to seamless, consistent, customer-driven service--can lead to higher customer loyalty, stronger supplier relations, and an undeniable competitive edge. Schonberger, teaming up with Knod, adapts the best of his world-class manufacturing strategies for the service industry, giving readers everything needed to design and execute a synchronized service strategy.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA2369643X
• ISBN:
  • 0786302453
• LCCN: 94002259
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Burr Ridge, Ill.
• ページ数/冊数: xvi, 279 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC20 : 650/.0285/5369
• 件名:
  • LCSH : Customer service
  • LCSH : Total quality management