Resolving conflict successfully : needed knowledge and skills
著者
書誌事項
Resolving conflict successfully : needed knowledge and skills
（Roadmaps to success, . The practicing administrator's leadership series）
Corwin Press, c1994
- : pbk
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注記
Includes bibliographical references (p. 58-60)
内容説明・目次
内容説明
This book, the second of three volumes from Corwin Press on conflict resolution, presents the core skills essential for managing conflict and negotiating differences. The authors illustrate how these skills, including communication and problem-solving, are effectively applied to real-life situations.
目次
Introduction
Communication and Rapport
Listening and Pacing
Chunking and Problem Solving
Application of Conflict Resolution Model
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