Return on quality : measuring the financial impact of your company's quest for quality

書誌事項

Return on quality : measuring the financial impact of your company's quest for quality

Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham

Probus Pub. Co., c1994

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注記

ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order

Includes index

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