Profiles in quality : blueprints for action from 50 leading companies
Author(s)
Bibliographic Information
Profiles in quality : blueprints for action from 50 leading companies
Allyn and Bacon, c1991
- Uniform Title
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Quality assurance
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Description and Table of Contents
Table of Contents
- Quality measurement
- total quality management/continuous improvement
- communication - a crucial part of quality assurance
- giving employees responsibility for quality
- the team approach to quality
- employee recognition
- getting - and using - customer feedback
- assuring vendors/supplier quality
- statistical process control
- designed experiments/taguchi methods
- quality and other departments
- promoting quality in the service sector.
by "Nielsen BookData"