Total customer satisfaction : putting the world's best programs to work

著者

• Horovitz, Jacques
• Panak, Michele Jurgens

書誌事項

Total customer satisfaction : putting the world's best programs to work

Jacques Horovitz, Michele Jurgens Panak

（Financial Times series）

Financial Times, c1994

注記

Includes index

内容説明・目次

内容説明

Excellent customer service is an essential tool for any company competing in today's climate. This book explores the activities of global companies with excellent reputations for customer service. Practical examples and in-depth case studies from the best in the business will enable companies to give the customers the best in service quality.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA24149352
• ISBN:
  • 0786301082
• LCCN: 93039281
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Burr Ridge, Ill.
• ページ数/冊数: xix, 300 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• 件名:
  • LCSH : Customer service -- Management
• 親書誌ID:
  • BA23645563