Total customer satisfaction : putting the world's best programs to work

Author(s)

• Horovitz, Jacques
• Panak, Michele Jurgens

Bibliographic Information

Total customer satisfaction : putting the world's best programs to work

Jacques Horovitz, Michele Jurgens Panak

（Financial Times series）

Financial Times, c1994

Note

Includes index

Details

• NCID: BA24149352
• ISBN:
  • 0786301082
• LCCN: 93039281
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Burr Ridge, Ill.
• Pages/Volumes: xix, 300 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Customer service -- Management
• Parent Bibliography ID:
  • BA23645563