Quality planning and analysis : from product development through use
著者
書誌事項
Quality planning and analysis : from product development through use
（McGraw-Hill series in industrial engineering and management science）
McGraw-Hill, c1993
3rd ed
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注記
"Third edition prepared by Frank M. Gryna."
Includes bibliographical references and index
内容説明・目次
内容説明
Written by internationally recognized leaders in quality, this book provides comprehensive coverage and reflects modern thinking on quality in the 90's and into the 21st century. It gives balanced coverage of the impact of quality on all organizational activities - managerial, statistical, and technical - which organizations need to achieve quality objectives. The systems approach is threaded throughout the book by discussing quality assessment, key quality processes, and the quality activities in 11 functional areas of an organization. The new edition has been thoroughly updated and covers new topics such as concepts and examples for the service industry, strategic quality management, competitive bench-marking, quality function deployment, self-managing teams, employee empowerment, zone control charts, and box and whisker plots. There is also detailed discussion of quality planning, control, and improvement processes. A solutions manual is also available (0-07-033184-7).
目次
- Basic concepts
- company wide assessment of quality
- quality improvement and cost reduction
- quality planning and sales income
- control of quality
- strategic quality management
- organization for quality
- developing a quality culture
- basic probability concepts
- statistical tools for analyzing data
- understanding consumer needs
- designing for quality
- designing for quality - statistical tools
- supplier relations
- supplier relations - statistical tools
- manufacture
- statistical process control
- inspection, test, and measurement
- inspection and test - sampling plans
- marketing, field performance, and customer service
- marketing, field performance, and customer service - statistical tools
- administrative and support operations
- quality information systems
- quality assurance.
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