Managing quality
著者
書誌事項
Managing quality
（Institute of Management Diploma Series）
Institute of Management, Foundation , Butterworth Heinemann, 1994
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注記
"Published in association with the Institute of Management."
Includes bibliographical references (p. [229]-232) and index
内容説明・目次
内容説明
Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.
It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
目次
- Preface
- Quality as a strategic issue
- Quality management systems
- Determining the capability for quality
- Design control and management
- Control of quality
- Managing quality costs
- The organization of quality
- Teamwork for quality
- Training for quality
- Assessment of quality
- Bibliography
- Index.
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