Managing people : a competence approach to supervisory management
著者
書誌事項
Managing people : a competence approach to supervisory management
（In charge）
Blackwell, 1993
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注記
"NVQ/ SVQ level 3."
Includes bibliographical references (p. [180]-181) and index
内容説明・目次
内容説明
This book provides supervisors and front line managers with the underpinning knowledge needed to fulfil the competencies set out in the Management Charter Initiative's (MCI) Supervisory Management Standards. The authors examine the development of supervision and management, and the role of the supervisor, before discussing in detail how the competent and effective supervisor/front line manager manages. The book covers: motivation and leadership; groups and teams; recruitment, selection and training; reactions to change and handling conflict; discipline and grievance; associated personal competences.
目次
1. Introduction 2. Being in Charge 3. What is Management Competence 4. Understanding Supervision and Management 5. The Human Resource 6. Recruitment and Selection 7. Induction, Development and Appraisal 8. Groups and Teams 9. The Supervisor/Front Line Manager as a Leader 10. Managing Differences 11. Managing Discipline, Grievance, Discrimination and Dismissal 12. Personal Competence Index.
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