Winning the service game

Author(s)

• Schneider, Benjamin
• Bowen, David Earl

Bibliographic Information

Winning the service game

Benjamin Schneider, David E. Bowen

Harvard Business School Press, c1995

Note

Includes bibliographical references and index

Details

• NCID: BA24679028
• ISBN:
  • 0875845703
• LCCN: 94034590
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Boston, Mass.
• Pages/Volumes: xi, 295 p.
• Size: 25 cm
• Classification:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Customer services -- Management
  • LCSH : Employees -- Training of
  • LCSH : Incentives in industry