The management of struggle : elements of dispute resolution through negotiation, mediation, and arbitration

書誌事項

The management of struggle : elements of dispute resolution through negotiation, mediation, and arbitration

John W. (Sam) Keltner

(SCA applied communication publication program)

Hampton Press , Speech Communication Association, c1994

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注記

"This book is an expansiton of a quite successful book published ... in 1987 titled: Mediation : toward a civilized system of dispute resolution"--Preface

Bibliography: p. 253-257

Includes indexes

内容説明・目次

内容説明

Examining the struggle and conflict process, this volume assesses conflict resolution by setting it in the context of a struggle from mild disagreement to violence. Clear descriptions of preventive and interventive forms of managing struggle are presented.

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