Quality of service : making it really work

Author(s)

• Edvardsson, Bo
• Thomasson, Bertil
• Øvretveit, John

Bibliographic Information

Quality of service : making it really work

Bo Edvardsson, Bertil Thomasson, and John Øvretveit

（McGraw-Hill quality in action series）

McGraw-Hill Book Co., c1994

Note

Includes bibliographical references (p. 266-288) and index

Details

• NCID: BA24855197
• ISBN:
  • 0077079493
• LCCN: 94015998
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: London ; New York
• Pages/Volumes: xvii, 293 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Customer services -- Management
  • LCSH : Total quality management
  • LCSH : Service industries -- Quality control
  • LCSH : Service industries -- Management
• Parent Bibliography ID:
  • BA23126624