The death and life of the American quality movement
著者
書誌事項
The death and life of the American quality movement
Oxford University Press, 1995
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
The book provides a comprehensive examination of the quality movement and its importance to US firms. Unlike strategic fads, the quality movement is no less important now than it has ever been. US firms have been slow in the past to pursue quality programs and the book explains the reasons. It describes ways that organizational barriers to these programs can be broken down. The book examines the companies that have applied for the Malcolm Baldrige award what is to be learned from their strengths and weaknesses. Finally, it argues that different kinds of firms need different kinds of quality programs. "One size does not fit all."
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