Managing customer satisfaction in consumer service businesses

Author(s)

• Czepiel, John A.

Bibliographic Information

Managing customer satisfaction in consumer service businesses

by John A. Czepiel

（Report / Marketing Science Institute, no. 80-109）

Marketing Science Institute, 1980

Note

Bibliography: p. 34-35

"September 1980"

On cover: Research program. Working paper.

Details

• NCID: BA24947455
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Cambridge, Mass.
• Pages/Volumes: v, 36 p.
• Size: 28 cm
• Parent Bibliography ID:
  • BA07416951