ISO 9000 : an implementation guide for small to mid-sized businesses

著者

書誌事項

ISO 9000 : an implementation guide for small to mid-sized businesses

Frank Voehl, Peter Jackson, David Ashton

St. Lucie Press, c1994

タイトル別名

ISO nine thousand

大学図書館所蔵 件 / 全3件

この図書・雑誌をさがす

注記

Includes bibliographical references and index

内容説明・目次

内容説明

This text begins with a presentation of concepts, leading to the introduction of a quality system and the ISO 9000 standards. The terminology is presented in a simple and straightforward manner.

目次

  • WHAT Is Quality? Introduction The notion of quality The notion of control Quality and excellence Quality as meeting/exceeding customer requirements Quality is free (or at least affordable) Quality is available to get and keep Quality is a system of improvement Quality is a standard by which to measure Profile One: ISO Overview WHAT Is ISO 9000? Introduction The origins of ISO 9000 The existing structure of ISO 9000 and related standards The future of ISO 9000 The relationship of ISO 9000 and TQM Profile Two: TC/176
  • Focus on the Change Masters at Work WHY Do It? (WIFM: What's in it for me?) The benefits of ISO 9000 certification The drawbacks of ISO 9000 The relevance of ISO 9000 The costs associated The price of nonconformance in the international marketplace Profile Three: Spike and the Polaris Submarine WHEN, WHERE and WHO
  • A Comparison between ISO 9000 and Classical Quality Assurance Make quality your top priority now Build in quality everywhere Problems are opportunities to improve the quality assurance system Quality assurance checkpoints for the organization Profile Four: A Five-Year Review of ISO 9000 HOW to Implement ISO 9000: An Overview Framework Choosing your path to ISO 9000 The path less traveled Decision and commitment Project Planning Organization analysis Review Selection of assessors Developing procedures Internal audit team Building the system Implementation Assessment Marketing ISO 9000 Consultants and other outside assistance Trade associations ISO 9000 Forum Making the right choice Profile Five: Focus on ISO 9000 Forum: the Facilitation Arm Project Planning: The Foundation of Implementation The four essentials of a good project management action plan The notion of planning Organizing for results The keys to implementation The importance of control and measurement The project leader and his team Resources Initial research Building the timetable Budgeting Formulating the team charter Profile Six: ISO 9000 Rollout Plan Organization Analysis What is a process? Operating processes and support activities The shop floor and the workplace Sales and marketing Design Distribution After sales Support activities Organizational analysis action plan Profile Seven: The Japanese Delegation: Focus on ISO 9000 and TQM Readiness Review Purpose of reviews ISO 9000 and the operating process ISO 9000 and the shop floor ISO 9000 and support areas Documenting the current situation and identifying the gaps Don't shoot the messenger Provide a focus Establishing bechmarks and measures Profile Eight: The French Delegation Focus on Nuclear Safety and Readiness Developing Procedures What is a procedure? The documentation pyramid Formatting the documentation Who is responsible? Flowchart method Live examples Developing master procedures for entire organization Additional uses for the procedures ISO 9000 and process re-engineering Profile Nine: The German Delegation: Focus on Environmental Management Procedures and Practices Building/Installing the System The three components of the system documentation database Document control practices Quality manual The procedure manual Quality documentation The quality system in a broader context: 14 elements Creating the measurement system Profile Ten: The Czech Delegation: Focus on Building a Quality System for a Market Economy Implementation - Installing the System Successful implementation: Where the rubber meets the road CSFs for success Quality system management Auditing and auditors Staff training Start-up activities What to do when things go wrong Corrective action procedures Overall framework for implementation Profile Eleven: Critical Success Factors for Implementation Assessment Elements of a successful assessment Choice of an assessor The gestation period of 'bedding-in' The structured walkthrough-desk investigation On-site assessment After passing ISO 9000 - Keeping the momentum going Rewards and celebrations ProfileTwelve: Checklist of Building Blocks for ISO Certification and Assessment Marketing and Public Relations Ethics in marketing ISO 9000 Half a loaf must be labeled as such Developing your marketing strategy Using the ISO 9000 mark Public relations practices Using publicity material Using point-of-service to market Educating the sales force in ISO 9000 A final word The end-and the beginning Profile Thirteen: A Tale of Three Cities: Focus on Three American Companies Who Obtained Certification in a Unique Way Index

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