Benchmarking Customer Service
著者
書誌事項
Benchmarking Customer Service
Pitman, 1994
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注記
Bibliography: p. [211]-212
Includes index
内容説明・目次
内容説明
Benchmarking against the best is essential in building customer focus. This step-by-step guide should save time and money. It aims to help decide which benchmark targets to select, how to measure readers performance and how to use the results to develop an action plan.
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