Seamless government : a practical guide to re-engineering in the public sector
Author(s)
Bibliographic Information
Seamless government : a practical guide to re-engineering in the public sector
（The Jossey-Bass public administration series）
Jossey-Bass Publishers, c1994
1st ed
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Note
Includes bibliographical references (p. 277-282) and index
Description and Table of Contents
Description
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Table of Contents
NEW REALITIES FOR PUBLIC AGENCIES.
1. The Quiet Revolution in American Government.
2. The Evolution of Work in Public and Private Bureaucracies.
3. A New Approach to Work: Re-Engineering and the SeamlessOrganization.
RE-ENGINEERING PUBLIC ORGANIZATIONS: PRINCIPLES, STRATEGIES, ANDGUIDELINES.
4. Principles of Re-Engineering.
5. Setting the Stage for Re-Engineering.
6. Re-Engineering Step-by-Step.
7. Overcoming Public Sector Constraints.
8. Aligning Systems to Support Seamless Work.
PULLING IT ALL TOGETHER.
9. Re-Engineering Lessons from Two Agencies.
10. Getting Started on Re-Engineering.
Conclusion: Working Without Walls.
by "Nielsen BookData"