Customer service : a how-to-do-it manual for librarians
著者
書誌事項
Customer service : a how-to-do-it manual for librarians
（How-to-do-it manuals for libraries / series editor, Bill Katz, no. 41）
Neal-Schuman Publishers, c1994
大学図書館所蔵 全2件
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注記
Bibliography: p. 111-113
Includes index