Electronic information delivery : ensuring quality and value

著者

書誌事項

Electronic information delivery : ensuring quality and value

edited by Reva Basch

Gower, c1995

大学図書館所蔵 件 / 全12件

この図書・雑誌をさがす

注記

Includes bibliographical references and index

内容説明・目次

内容説明

How do you judge the accuracy, reliability and completeness of an electronic or online database? Can quality be designed in? In the early 1990s, several initiatives were launched, including the influential SCOUG (Southern California Online Users Group) database rating scale. This project was intended to review database performance across ten broad categories: consistency; coverage and scope; timelessness; accuracy/error rate; accessibility/ease of use; integration; output; documentation; customer support and training; value-to-cost ratio. This volume looks at the progress of these initiatives. Contributions are from a variety of perspectives - database producers, online seach services, legal experts, as well as users. All agree on the criteria for judging the quality of an information product or service, and that information products should be subject to the same rules of performance as other goods or services. As well as descriptions of the issues involved in designing and implementing high quality electronic and online products, this book describes the shortcomings of many current products, and presents criteria by which to judge database quality.

目次

  • Part 1 Database production: information manufacturing - a historical view of quality engineering, Stephen E. Arnold
  • standardizing online information - an impossibility?, Sophie K. Hudnut
  • quality issues in information retrieval - a publisher's perspective, Earl Beutler
  • application of TQM to the continuous improvement of database production, Barbara Lawrence and Tony Lenti. Part 2 Role of the search intermediary: quality assurance in the information service environment, Kirstin K Oberts
  • better searching through better searchers, Barbara Quint. Part 3 Quality testing: priorities of quality, Carol Tenopir
  • testing the quality of CD-ROM databases, Peter Jacso. Part 4 Liability issues: selected aspects of legal liabilities of independent information professionals, T.R. Halvorson
  • database quality and liabiblity - the UK campaign, Sandy Norman. Part 5 The role of user groups: evaluating the quality of Finnish databases, Ritva Juntunen
  • the eye of the beholder, C.J. Armstrong
  • quality issues in the information sector - an international perspective with particular reference to the European scene, Alan Gilchrist.

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