Performance measurement and evaluation

著者

書誌事項

Performance measurement and evaluation

edited by Jacky Holloway, Jenny Lewis and Geoff Mallory

Open University , Sage, 1995

  • : hbk
  • : pbk

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

Increasingly, managers are assuming direct responsibility for the assessment of organizational performance, as well as contributing to that performance itself. This book provides an invaluable theoretical and practical guide to the issues involved in the measurement and assessment of organizational performance. It is a multidisciplinary volume of key readings which recognize the many and complex factors involved in performance assessment. Part One provides a critical framework for interpreting organizational performance, with an emphasis on management control. Part Two reviews several comprehensive approaches to performance measurement and includes sector-specific examples relating the organization to its technological, economic, political and social contexts. The third part examines strategic performance in a range of economic sectors, emphasizing the importance of measurement for both policy and practice. The book is the Course Reader for The Open University course B889 Performance Measurement and Evaluation.

目次

PART ONE: THEMES AND FRAMEWORKS Introduction - Jenny Lewis The Performance Measurement Manifesto - R G Eccles Organisational Control and Management Accounting - J Dent and M Ezzamel Professionalizing Management and Managing Professionalization - M Reed and P Anthony British Management in the 1980s Ethical Dilemmas in Performance Appraisal Revisited - C Longenecker and D Ludwig Industrialization and the Environment - A Changing Relationship - J Blunden PART TWO: THE BUILDING BLOCKS OF PERFORMANCE MEASUREMENT Introduction - Jacky Holloway A National Customer Satisfaction Barometer - C Fornell The Swedish Experience Best Practices Benchmarking - R Dence Measuring Manufacturing Performance - R H Hayes, S C Wheelwright and K B Clark World Class Manufacturing - N Oliver, R Delbridge, D Jones and J Lowe Further Evidence in the Lean Production Debate Outcome-Related Performance Indicators and Organizational Control in the Public Sector - P Smith Accounting for Europe - Success by 2000 AD? - A Simmonds and O Azi[gr]eres PART THREE: STRATEGIC COMPARISONS Introduction - Geoff Mallory Measuring Strategic Performance - B Chakravarthy Foundations of Corporate Success - How Business Strategies Add Value - J Kay Degree Results - J Johnes and J Taylor Differences between Universities Operational Performance of Airlines - M Schefczyk An Extension of Traditional Measurement Paradigms

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