Quality and excellence in human services
著者
書誌事項
Quality and excellence in human services
（The Wiley series in clinical psychology）
Wiley, c1994
- : pbk
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注記
Includes bibliographical references (p. [187]-199) and index
内容説明・目次
内容説明
This is a comprehensive study of the topical issue of quality assessment and management psychology. It develops the issue of quality by examining work done in industry and services, and then applies this work to clinical psychology. Related issues are also covered, including clinical audit, outcome measures, patient satisfaction and the concept of quality of life. Examples are drawn from a wide range of clinical psychology situations and health care settings. The book stresses practical approaches, and each chapter ends with action guidelines for readers to pursue in their own situations.
目次
- Introduction to Quality and Excellence
- THE SEARCH FOR QUALITY AND EXCELLENCE IN INDUSTRY: Quality in Service Industries
- QUALITY AND EXCELLENCE IN HUMAN SERVICES: Issues in Human Services
- Models of Quality in Human Services
- QUALITY ASSURANCE: Quality Assurance and Control Techniques
- Developing a Quality Management System - BS5750/ISO9000
- Total Quality Management
- Conclusion
- TOOLS AND TECHNIQUES OF HUMAN SERVICE QUALITY 1: Statistical Approaches, Monitoring and Audit
- TOOLS AND TECHNIQUES OF HUMAN SERVICE QUALITY 2: Inspection, Accreditation and Service Evaluation
- Evaluation and Research Based Approaches to Quality Assurance in Human Services
- TOOLS AND TECHNIQUES OF HUMAN SERVICE QUALITY 3: Involving Workers and Consumers: Quality Circles and Consumer Views
- QUALITY SYSTEMS IN HUMAN SERVICES
- Epilogue: Issues of Quality in Human Services.
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