The case for bureaucracy : a public administration polemic
著者
書誌事項
The case for bureaucracy : a public administration polemic
Chatham House Publishers, c1994
3rd ed
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注記
Includes bibliographical references (p. 209-213) and index
内容説明・目次
内容説明
In this revised third edition the author sharpens his defence of the American public service. Attacking both the popular stereotypes and some more caustic criticism by academics in the field of public administration, this book presents substantial statistical data, buttressed by personal observation, to demonstrate the author's theory that American government is actually more competent, successful and steadfast than most people realise. In support of his argument, the author cites positive productivity figures and surveys of citizen response to actual contacts with such notorious bureaucratic offenders as the Postal Service and public welfare offices. Again and again he finds there is convincing evidence that the American public service performs its assigned duties with a degree of efficiency and democratic responsibility that deserves appreciation and acclaim rather than habitual disparagement by politicians and the press.
目次
- Part 1 Bureaucracy despised, disparaged and defended: a brief for bureaucracy
- the case debated by others
- depictions in popular culture
- depictions in academic writing. Part 2 What citizens experience from bureaucracy: surveying the surveys
- more definitive surveys
- reflections on the surveys
- direct performance measures. Part 3 More suspicions and surprises re bureaucracy: bureaucracy as stereotype
- bureaucracy as discriminator
- bureaucracy as bungler
- American bureaucracy compared. Part 4 Ask the impossible of bureaucracy? Easy!: no-win situations and red tape
- administration by proxy
- solve those problems
- bureaucracy and social change. Part 5 Bureaucrats as ordinary people: who are the bureaucrats
- the bureaucratic mentality
- how bad is work in bureaucracy
- the bureaucrats' reputation. Part 6 Bureaucratic bigness and badness reconsidered: the size of bureaucracy
- growth, aging and badness
- the political behaviour of bureaucracy
- inequity and drift. Part 7 The great falsehood about the American government: anatomy of a falsehood
- reactions to the falsehood
- what should we do?
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