Child Support Unit : client satisfaction survey summary

著者

• Speed, Mark

書誌事項

Child Support Unit : client satisfaction survey summary

（Research report (Department of Social Security), no. 14）

HMSO, 1993

• pbk.

タイトル別名

Child Support Unit national client survey 1992

Child Support Agency

内容説明・目次

内容説明

The Child Support Unit was set up in April 1992 to prepare for a smooth and effective transition for the Child Support Agency in 1993 and to improve the service to Income Support customers of the DSS Benefits Agency, for whom child maintenance is an issue, by increasing the number of cases for whom maintenance is obtained from absent parents. To demonstrate its commitment to improving service to clients, the Unit commissioned a survey of clients in order to establish the quality of service received by recent clients, to establish a systematic measure of client satisfaction which can be repeated regularly and which can inform decisions about service delivery, and to establish more detailed information about he client base itself. The findings of the survey are presented in this report.

目次

• Management Summary
• Introduction
• Multivariate Analysis
• Primary Findings
• Qualitative Summary
• Client Profile
• Contacts with the CSU
• Letters sent by CSU
• Telephoned by CSU
• Attending an Interview at the CSU Office
• Home Visit
• Telephoning the CSU Office
• Writing to CSU Office
• Contact with Father/Mother
• Maintenance
• Communication
• Setting up a Maintenance Arrangement
• Maintenance Liability
• Complaints
• Attitudes Towards Claims Procedure.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA25459300
• ISBN:
  • 0117620602
• LCCN: 94141504
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: London
• ページ数/冊数: 222 p.
• 大きさ: 30 cm
• 分類:
  • LCC : HQ778.7.G7
  • DC20 : 362.7/0941
• 件名:
  • LCSH : Great Britain. Dept. of Social Security. Child Support Unit
  • LCSH : Child care -- Great Britain
• 親書誌ID:
  • BA19356733