The enduring challenges in public management : surviving and excelling in a changing world
Author(s)
Bibliographic Information
The enduring challenges in public management : surviving and excelling in a changing world
（The Jossey-Bass public administration series）
Jossy-Bass Publishers, c1995
1st ed
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Note
Includes bibliographical references and indexes
Description and Table of Contents
Description
This text brings together leading authorities from the United States and around the world to address the most critical issues facing the public sector. Topics discussed include: how to reorganize, re-engineer, revitalize, modernize and innovate in government and how to adapt to an everchanging global political environment.
Table of Contents
Foreword Introduction: The Challenges of Management in a Changing World Part One: Images of Public Organization 1. The Perception of Organizational Incompetence(J. Steven Ott, Jay M. Shafritz) 2. Benefits and Costs of Conventional Management Practices(Gerald T. Gabris) 3. Understanding Red Tape and Bureaucratic Delays(Stuart I. Bretschneider, Barry Bozeman) Part Two: Revitalizing Public Organizations: Total Quality Management, Reengineering, and Other Management Tools 4. The Role of Information Systems in Supporting Total Quality Management and Improved Productivity(John M. Stevens, Anthony G. Cahill, E. Sam Overman, Lee Frost-Kumpf) 5. Quality, Reengineering, and Performance: Managing Change in the Public Sector(Albert C. Hyde) 6. Evaluating Total Quality Management Efforts(Laurance R. Geri) 7. Volunteer Programs in the Public Sector: Benefits and Challenges for Public Management(Jeffrey L. Brudney) 8. The Challenge of a Competitive Public Sector(Arie Halachmi) Part Three: Strategic Planning, Transformation, and Innovation 9. Creating the Future Together: Developing and Using Shared Strategy Maps(John M. Bryson, Charles B. Finn) 10. The Dance of What and How: Creating and Sustaining Organizational Transformation(Paul C. Nutt, Robert W. Backoff) 11. Managing Innovation and Reform(Walter L. Balk) 12. Strategies for Public Sector Modernization(Helmut Klages, Oliver Haubner) Part Four: Performance and Productivity 13. Improving Performance Measurement(Geert Bouckaert) 14. The Public Productivity Challenge(Marc Holzer).
by "Nielsen BookData"