The enduring challenges in public management : surviving and excelling in a changing world
Author(s)
Bibliographic Information
The enduring challenges in public management : surviving and excelling in a changing world
(The Jossey-Bass public administration series)
Jossy-Bass Publishers, c1995
1st ed
Available at 7 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographical references and indexes
Description and Table of Contents
Description
This text brings together leading authorities from the United States and around the world to address the most critical issues facing the public sector. Topics discussed include: how to reorganize, re-engineer, revitalize, modernize and innovate in government and how to adapt to an everchanging global political environment.
Table of Contents
Foreword Introduction: The Challenges of Management in a Changing World Part One: Images of Public Organization 1. The Perception of Organizational Incompetence(J. Steven Ott, Jay M. Shafritz) 2. Benefits and Costs of Conventional Management Practices(Gerald T. Gabris) 3. Understanding Red Tape and Bureaucratic Delays(Stuart I. Bretschneider, Barry Bozeman) Part Two: Revitalizing Public Organizations: Total Quality Management, Reengineering, and Other Management Tools 4. The Role of Information Systems in Supporting Total Quality Management and Improved Productivity(John M. Stevens, Anthony G. Cahill, E. Sam Overman, Lee Frost-Kumpf) 5. Quality, Reengineering, and Performance: Managing Change in the Public Sector(Albert C. Hyde) 6. Evaluating Total Quality Management Efforts(Laurance R. Geri) 7. Volunteer Programs in the Public Sector: Benefits and Challenges for Public Management(Jeffrey L. Brudney) 8. The Challenge of a Competitive Public Sector(Arie Halachmi) Part Three: Strategic Planning, Transformation, and Innovation 9. Creating the Future Together: Developing and Using Shared Strategy Maps(John M. Bryson, Charles B. Finn) 10. The Dance of What and How: Creating and Sustaining Organizational Transformation(Paul C. Nutt, Robert W. Backoff) 11. Managing Innovation and Reform(Walter L. Balk) 12. Strategies for Public Sector Modernization(Helmut Klages, Oliver Haubner) Part Four: Performance and Productivity 13. Improving Performance Measurement(Geert Bouckaert) 14. The Public Productivity Challenge(Marc Holzer).
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