Performance measurement in library and information services
著者
書誌事項
Performance measurement in library and information services
（The Aslib know how series）
Aslib, 1994
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注記
Bibliography: p.56-57
内容説明・目次
内容説明
This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
目次
- Introduction
- Why measure performance? The political imperative
- Accountability
- Performance indicators and service level agreements
- Performance indicators and quality
- Decision support
- Performance measurement and performance appraisal
- Terminology
- Statistics versus indicators
- Evaluation and performance indicators
- Standards, targets and performance indicators
- Prerequisites to performance measurement
- The library as a system
- The library as a collection
- The library as an information gateway
- Types of indicator
- How to develop performance indicators
- Data collection and analysis
- Conclusions
- References.
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