書誌事項

Quality : transforming postsecondary education

by Ellen Earle Chaffee and Lawrence A. Sherr ; prepared by ERIC in cooperation with ASHE

(ASHE-ERIC Higher Education Reports, 1992, no. 3)

George Washington University, [1992]

  • pbk.

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注記

Includes bibliographical references (p. 109-114) and index

内容説明・目次

内容説明

Explores Total Quality Management, including design, ouput, and process quality--plus their adminstrative and academic applications for postsecondary education. Suggests methods of defining quality for an institution, and for improving technical and administrative systems.

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