Bibliographic Information

Quality : transforming postsecondary education

by Ellen Earle Chaffee and Lawrence A. Sherr ; prepared by ERIC in cooperation with ASHE

(ASHE-ERIC Higher Education Reports, 1992, no. 3)

George Washington University, [1992]

  • pbk.

Available at  / 3 libraries

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Note

Includes bibliographical references (p. 109-114) and index

Description and Table of Contents

Description

Explores Total Quality Management, including design, ouput, and process quality--plus their adminstrative and academic applications for postsecondary education. Suggests methods of defining quality for an institution, and for improving technical and administrative systems.

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