CASE method : business interviewing
著者
書誌事項
CASE method : business interviewing
Addison-Wesley , Oracle, c1994
大学図書館所蔵 全2件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
"Computer aided systems engineering"--Cover
"When ordering ... through Oracle Corporation please quote the Part Number A23446"--T.p. verso
Includes index
内容説明・目次
内容説明
This text emphasizes the key role of user feedback and involvement in formulating a business model and evolving a system architecture. The text also provides readers with a variety of approaches to system development. It gives practical advice on the conduct of interviews at a variety of stages, along with effective presentation techniques. This highly practical book covers the basic techniques of interviewing clients and describes and illustrates different approaches to the various stages of their system development cycle.
目次
Foreword
Preface
1. Introduction
Objectives of Interviewing * The Interview Process * Major Deliverables
* Key Factors * Context for Interviewing * How to Use This Book
2. A Simple Example
The Interview Situation * The Scene * How the Interview may Affect the
Project * Summary
3. Basic Interviewing
Introduction * Planning * Conducting the Interview * Consolidation *
Summary
4. Getting the Feel for Interviewing
Introduction * Four Key Skills * Acquiring New Skills
5. Interview Preparation
Introduction * A Typical Project * Briefing Meeting * Aims and
Objectives * Planning * Preparing for an Interview * Summary Checklist
6. Conducting a Business Interview
Introduction * SCENE I * SCENE II * SCENE III * Critique * Problem
Handling * Consolidation
7. Note-taking
The Note-taker's Role * Skills * Techniques * Summary * Practical
Exercise
8. Using the Interview Material
Introduction * The Consolidation and Review Process * Key Outcomes *
Record Keeping * A Note on Planning * Summary * A Practice Exercise
9. Advanced Techniques
Introduction * Non-verbal Communication * Matching Conversational Style
* Verbal Matching *Practical Exercises * Summary
10. Special Interview Management
Introduction * Workshops * Feedback Sessions * Knowledge Elicitation *
Summary
11. Interviewing in a Business system Life Cycle
Introduction * Strategy-Early Days * Analysis/Design-Course of Action
Chosen * Implementation-Making the Changes Work * Interview Summary
References and Further Reading
Appendix A. The Story of a Project
Appendix B. Strategic Data Sources
Appendix C. Brief Overview of Related Techniques
Appendix D. Checklists for Interviewing
Glossary of Terms
Index
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