CASE method : business interviewing
Author(s)
Bibliographic Information
CASE method : business interviewing
Addison-Wesley , Oracle, c1994
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Note
"Computer aided systems engineering"--Cover
"When ordering ... through Oracle Corporation please quote the Part Number A23446"--T.p. verso
Includes index
Description and Table of Contents
Description
This text emphasizes the key role of user feedback and involvement in formulating a business model and evolving a system architecture. The text also provides readers with a variety of approaches to system development. It gives practical advice on the conduct of interviews at a variety of stages, along with effective presentation techniques. This highly practical book covers the basic techniques of interviewing clients and describes and illustrates different approaches to the various stages of their system development cycle.
Table of Contents
Foreword
Preface
1. Introduction
Objectives of Interviewing * The Interview Process * Major Deliverables
* Key Factors * Context for Interviewing * How to Use This Book
2. A Simple Example
The Interview Situation * The Scene * How the Interview may Affect the
Project * Summary
3. Basic Interviewing
Introduction * Planning * Conducting the Interview * Consolidation *
Summary
4. Getting the Feel for Interviewing
Introduction * Four Key Skills * Acquiring New Skills
5. Interview Preparation
Introduction * A Typical Project * Briefing Meeting * Aims and
Objectives * Planning * Preparing for an Interview * Summary Checklist
6. Conducting a Business Interview
Introduction * SCENE I * SCENE II * SCENE III * Critique * Problem
Handling * Consolidation
7. Note-taking
The Note-taker's Role * Skills * Techniques * Summary * Practical
Exercise
8. Using the Interview Material
Introduction * The Consolidation and Review Process * Key Outcomes *
Record Keeping * A Note on Planning * Summary * A Practice Exercise
9. Advanced Techniques
Introduction * Non-verbal Communication * Matching Conversational Style
* Verbal Matching *Practical Exercises * Summary
10. Special Interview Management
Introduction * Workshops * Feedback Sessions * Knowledge Elicitation *
Summary
11. Interviewing in a Business system Life Cycle
Introduction * Strategy-Early Days * Analysis/Design-Course of Action
Chosen * Implementation-Making the Changes Work * Interview Summary
References and Further Reading
Appendix A. The Story of a Project
Appendix B. Strategic Data Sources
Appendix C. Brief Overview of Related Techniques
Appendix D. Checklists for Interviewing
Glossary of Terms
Index
by "Nielsen BookData"
