Production and operations management : focusing on quality and competitiveness
著者
書誌事項
Production and operations management : focusing on quality and competitiveness
Prentice-Hall, c1995
- : AIE
大学図書館所蔵 全4件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes bibliographical references and index
内容説明・目次
内容説明
This text introduces the features of production and operations management, concentrating on quality management and competitiveness. Balances are struck between the quantitative and managerial aspect of operations management, and between manufacturing and service operations. Global emphasis offers insight into how managers in foreign countries use alternative managerial solutions to production and operation problems. In addition, environmental emphasis includes the role of recycling, designing products for case of recycling, location of plant, and plant construction. Integrated computer problems in each chapter aim to help students with homework problems and allow instructors to focus more on issues and interpretation of data.
目次
(NOTE: Each chapter concludes with a Summary, Summary of Key Terms, Questions, Case Problem, and References.) 1. Operations, Competitiveness, and Strategy. They all believe in quality. The operations function. The evolution of production/operations management. U.S. competitive problems. Strategy. Issues and trends in operations. Purpose and organization of this book. 2. Operational Decision-Making. Operational decision-making at Reynolds Metals Company. The focus of operational decision making. Areas of operational decision making. Quantitative techniques for decision making. The decision-making process. Decision analysis. Support systems for decision making. 3. Quality Management. Market-driven quality at IBM. The meaning of quality. Total quality management. The cose of quality. The effect of quality management on productivity. Quality and the role of management. Quality improvement and the role of employees. Identifying quality problems and causes. Current trends and philosophies of quality management. Quality awards and the competitive spirit. ISO 9000. 4. Statistical Quality Control. Statistical process control at Kurt Manufacturing. Inspection. Statistical process control. Control charts. Computerized statistical process control. Acceptance sampling. Computerized acceptance sampling. 5. Product and Service Design. Designing a better golfball. The design process. Improving design process. Quality of design. Technology in design. Service design. 6. Process Planning and Technology Decisions. Process planning. Technology decisions. 7. Facility Layout. Pittsburgh International: An efficient layout. Basic types of layouts. Designing process layouts. Designing product layouts. Hybrid layouts. 8. Location Analysis and Logistics Management. Supplier location for the Moscow McDonald's. Types of facilites. Site selection: Where to locate. Critical factors in location analysis. Facility location and quality management. Location analysis techniques. Logistics management. Transport and distribution systems. The transportation method. 9. Jobs: Design, Analysis, and Measurement. Employee satisfaction at Federal Express. The changing nature of jobs and job design. Contemporary trends in job design. The elements of job design. Job analysis. Work measurement. 10. Forecasting. Forecasting aircraft parts demand at American Airlines. Forecasting and quality management. Components of forecasting demand. Time series methods. Forecasting accuracy. Time series forecasting using the computer. Regression Methods. Qualitative methods. 11. Aggregate Production and Capacity Planning. Planning hospital needs. Strategies for meeting demand Aggregrate production and capacity planning techniques. Management coefficients model. Strategies for managing demand. Aggregate planning for services. 12. Inventory Management. Parts inventory management at IBM. The elements of inventory management. Inventory control systems. Economic order quantity models. Quantity discounts. Reorder point. Order quantity for a periodic inventory system. 13. Material Requirements Planning. Five million possibilities at Hubbell Lighting. Objectives and applicability of MRP. MRP inputs. The MRP process. MRP outputs. Capacity requirements planning Advanced topics in MRP. Manufacturing resource planning (MRPII). Problems and prospects of MRP/MRPII. 14. Scheduling. Hot, warm, and cold at TCONA. Objectives in scheduling. Loading. Sequencing. Monitoring. Finite scheduling. Maintenance scheduling. Employee scheduling. 15. Just-In-Time and Continuous Improvement. JIT in Detroit. Basic elements of JIT. Continuous improvement. Benefits of JIT. JIT implementation. JIT in services. 16. Waiting Line Models and Service Improvement. Providing optimal telephone order service at L.L. Bean. Elements of waiting line analysis. Waiting line cost analysis and quality. Single-channel, single-phase model. Multiple-channel, single-phase models. Multiple-phase models. 17. Project Management. Product design teams at Chrysler and Ford. The elements of project management. The Gantt chart. CPM/PERT. Probalistic activity times. Computer analysis of CPM/PERT. Project crashing and time-cost trade-off. Epilogue: Change. Appendices. Tables. Solutions to Odd-Numbered Problems. Indexes.
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